Optimizing Online Customer Experience in India
A Study of E-Satisfaction and E-Loyalty
Explore the vibrant Indian e-commerce market from the consumer's perspective. This book uncovers the crucial factors driving online customer satisfaction and loyalty, giving e-retailers practical insights to surpass expectations and gain a competitive edge.
Explore the vibrant Indian e-commerce market from the consumer’s perspective. This book uncovers the crucial factors driving online customer satisfaction and loyalty, giving e-retailers practical insights to surpass expectations and gain a competitive edge.
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This product has multiple variants. The options may be chosen on the product page
Strategic HRM and Performance
Theory and Practice
The link between strategic human resource management and organisational performance is heavily debated, with inconclusive results. This book explores which HR practices enhance performance, how to measure it, and why an interrelated system of practices is key.
The link between strategic human resource management and organisational performance is heavily debated, with inconclusive results. This book explores which HR practices enhance performance, how to measure it, and why an interrelated system of practices is key.
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This product has multiple variants. The options may be chosen on the product page